Online Usability Testing & User Experience Research.

See how real people use your website. In their own homes. On their own computers

Find out why they buy and why they leave
So how does it work?

User Experience Research (UX) - Step 1: - Set tasks for users to complete and ask questions to gain insight into customer behaviour and improve the user experience User Experience Research (UX) - Step 2: Select user profiles for usability testing with real people, user testing your website their own computers, in their own homes
User Experience Research (UX) - Step 3: - Watch videos of everything your users say and do as they complete your tasks. Get unique insights into customer behaviour and find out how to improve the user experience
The benefits of User Experience Research: Gain unique insights into customer behaviour and the user experience so you can improve conversion rates, increase sales and subscriptions, reduce bounce rates and improve customer satisfaction - Happy customers means better business

Increase sales, attract more customers
and build brand loyalty...

User Experience Research: Usability test example - Virgin Atlantic user experience video
 

Results

DRL Limited
Increased sales by 9.5%
Lovehoney
Increased average order
value by 12%

Power Challenge
Facebook likes up by 14%
 
User Experience Research: Usability test example - Ticketmaster user experience video
WhatUsersDo clients who improve their website usability and gain insight into customer behaviour through user experience research
Simon Renshaw of MarbleMedia talks about the success his company have achieved through user experience research: After using WhatUsersDo we adapted our design and have since had 33% more enquires through our site. We are inundated with work!"After using WhatUsersDo we adapted our design and have since had 33% more enquires through our site. We are inundated with work!"
Simon Renshaw, Web Designer, MarbleMedia
  
Chris Wildes of Communicator Corp discusses the results his company has achieved through regular usability testing with WhatUsersDo: We use WhatUsersDo on a regular basis to improve the user experience of our website and since we started enquiries have gone up 22% "We use WhatUsersDo on a regular basis to improve the user experience of our website and since we started enquiries have gone up 22%"
Chris Wilds, MD, Communicator Corp


Ashley Freidlein, CEO of E-Consultancy talks about usability testing with WhatUsersDo: Really valuable! Really quick and inexpensive

"Really valuable!
Really quick and inexpensive"

Ashley Freidlein, CEO, E-consultancy

Why do it?

Successful companies like Amazon, eBay and Google spend millions of dollars each year ensuring their websites and applications are intuitive and easy for their customers to use. They continuously test every aspect of their business with real customers to create a better "user experience".
They know that a great user experience builds brand loyalty, attracts more customers and generates more sales.
A bad user experience means customers leave your website and don't come back.

How does user experience testing work?

How user experience testing works - watch this video example of a usability test to see how you can learn about and improve the user experience on your website
User Experience (UX) Testing allows you to see your website from your users' perspective. You can find out what works well (so you can do it more) and you can find out what isn't working AND WHY ? then fix it. You can test almost any aspect of your website, application or online marketing and find out how to improve performance, increase conversion rates and achieve better results.
Simply set tasks for users to carry out on your website then watch and listen to recordings of everything they do and say. There's no software to download or new technology to learn. You can start a test in under 5 minutes and see the results within hours.

What can I discover?

What do visitors think of my website?
Why do my customers abandon their carts?
Are my products hard to find?
Can I make taking payment easier?
Is my business proposition clear?
Does my site search work as well as it should?
 
How can I improve customer communications?
Why does no-one click on my promotions?
Is my booking system easy to use?
What's the response to my new design?
Can users find the information they need?
How do I compare to my competitors?

WhatUsersDo makes usability testing fast,
easy and inexpensive. For everyone.


WhatUsersDo reduces the time, effort and cost of traditional user testing We use social media, crowdsourcing and smart technology to dramatically reduce the time, effort and cost of traditional user testing. No need to recruit test participants. No need to plan weeks in advance, book a lab or invest in software. No need to get everyone together at the same place at the same time. WhatUsersDo makes user experience testing fast, easy and inexpensive. For everyone.
User Experience Research that is cheap, fast and effective means you can test as much as you want, whenever you want You can run as many tests as you want, anytime you want. You can pay as you go or buy a package depending on your needs. You have complete control over how much you spend and how often. Buy pay-as-you-go or 90 day contracts, no software to download and no steep learning curve. Just great results. Guaranteed.

Find out more in our Quick Start Guide



Start a Usability Test