Find your perfect UX testing plan
We offer plans to suit all businesses
for 10 user test videos (ex. VAT)
✓ Pay as you go: purchase testing credits in packs of 10 (1 credit = 1 user testing video)
✓ WhatUsersDo platform: access to our UX testing platform
✓ Email support: limited support
per year (ex. VAT)
All of the Project features, plus:
✓ Unlimited testing: run regular testing across multiple audiences and devices
✓ Instant Audiences: access to our ready-made tester groups such as Homeowners and Parents
✓ Private Panel: test with your own customers as well as our global panel of 30,000+ users
✓ Dedicated Customer Success Manager to help you get the most from the platform
+44 (0) 203 907 6677
for a personalised quote
All of the WhatUsersDo platform features, plus:
✓ UX Research team: our in-house UX planners and researchers will design and analyse your UX tests
✓ In-person training workshops to help you embed insights across your organisation
✓ Audits and reviews: optional UX maturity and Google Analytics reviews
✓ Moderated testing: optional remote and lab testing
How does Unlimited testing work?
We offer three Unlimited testing plans to suit your needs: Start, Grow and Scale, all of which allow you to run all of the UX testing you need without worrying about testing credits (subject to the following annual fair usage caps: Start—700 tests, Grow—1,400 tests, Scale—2,000 tests).
For a full breakdown of features and services on our Unlimited plans, just get in touch and one of our team will get back to you to discuss your requirements.
How does the free trial work?
If you just want to try out the service, all you need to do is sign up for the free trial and you'll recieve 3 free credits in your account. You'll then have the chance to design and launch a test yourself, and receive full support from our Customer Success team to ensure you get the most out of it.
Who is on your Panel?
We have over 30,000 active Panel Members across UK, USA, France, Germany and Netherlands. They only get a few tests each month to prevent them becoming "professional testers".
We reward them for each test they take and that's included in the price.
What's a Private Panel?
Our Private Panel feature allows you to invite your own customers to test with, at no extra cost. We take care of the recruitment and incentive payments for you, so you don't have to! For more information, see our Private Panel page.
How can I get the right people to test?
You can profile users online including Age, Gender, Device Type, Socio-economic Group and by asking them one online screener question.
Desktop testing is available for all countries, in addition smartphone and tablet testing is available for UK and USA panels.
full feature comparison
for 10 credits
for a quote
|Max. participants per study||-||40||50||100||Bespoke|
|Access to our international audience panels|
|Advanced audience targeting|
|Private Panel (test with your own customers)||-|
|Test scheduling and cloning|
|Surveys & metrics|
|Video analysis tools|
|Number of brands you can test with||-||2||8||20||Bespoke|
|Dedicated Customer Success Manager||-||Research Team|
|Test design review||-||-|
|In-person remote UX training workshop(s)||-|
|User sessions analysed by our UX Research team||-||-|
|Research study design||-||-||2||4||Bespoke|
|Google Analytics review by our UX Research team||-||P.O.A||P.O.A||P.O.A||P.O.A|
|Translation & subtitling of videos||-||P.O.A||P.O.A||P.O.A||P.O.A|
|Custom panel build||-||from £4,000||from £4,000||from £4,000||from £4,000|
|Custom pre-test survey(s)||-||£1,500 each||£1,500 each||£1,500 each||£1,500 each|
|UX Maturity Review / UX Audit||-||-||-||-|
|Remote Moderated testing||-||-||-||-|
|Moderated (in-office) testing||-||-||-||-|
|Moderated (lab) testing||-||-||-||-|
|SURVEYS & METRICS|
|Website Usabillity Scale (WUS)|
|Net Promoter Score (NPS)|
|Quantitative user metrics (Effectiveness, Satisfaction and Efficiency)|
|Survey exit questions|